Refund policy

RETURN POLICY

Last updated November 05, 2024

Refunds & Replacements

We do not offer returns, but we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us at casey@candleclip.com within fourteen (14) days of delivery.

All of our products are carefully inspected before they are shipped. We do not offer refunds if the item(s) arrive(s) without damage.

We offer free replacements for any incorrect items received or items that are defective or damaged. To be eligible for a free replacement, you must notify us of the incorrect, defective or damaged item within fourteen (14) days of delivery by sending us an email at casey@candleclip.com. We require photographic evidence that you received the incorrect item or that it is defective. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within 5-10 business days. We do not offer refunds on missing orders where the tracking states it has been delivered. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at casey@candleclip.com and we will help you sort it out.